In the event that your order requires you to provide us with your design specifications for your product (artwork), your artwork is required to meet our file specifications as set out on our site or notified to you.
We will not be liable for any errors in the artwork you have submitted to us or any errors caused by the electronic transfer of such artwork. We accept no responsibility for artwork submitted to us which contains errors.
You are responsible for proofing and approving all products created by us for you using your artwork.
An example draft product (proof) will be sent to you in PDF via email or post for you to review and approve or request amendments. Our proofs are imaged using calibrated press profiles. These profiles will reproduce your chosen color when printed on our presses, however, some color shift may occur due to your chosen stock and the addition of laminating or other special coatings.
You are required to respond to our request for approval within 3 business days. If you require amendments to your proofs, we will amend these as instructed and send to you for final approval once amended.
Upon approval from you, any subsequent errors in your products are not our responsibility.
Although we will endeavor to ensure that requested colors are matched, we do not guarantee an exact match in color or texture between your artwork or any other materials supplied by you and the products we create for you. While we have quality control processes in place, you acknowledge and agree that there are acceptable levels of color variation from print run to print run, from stock to stock, from back to front and between different printing processes.
Trimming may vary by up to 2 mm from the proof, specification, or print job to print job.
You acknowledge and agree that a variation of up to 10% in quantity is inherent in the print process. We do not accept liability regarding these variations, however, we may, in our sole discretion, reprint the shortage or provide you with a refund for the missing quantity
